SAMPLE Support Agreement Between

PC Paramedics and CLIENT

 

 

PC Paramedic (CONTRACTOR) agrees to perform the following services, as may be required, for ABC Company (CLIENT) on a weekly basis for a minimum of one half-day (i.e., 4-consecutive hours) per week:

 

Server Support and maintenance

Client PC support and maintenance

Printer Support

System Backups and Restore monitoring

Router, VPN, and Firewall configuration and maintenance

Network Performance monitoring

Network Security Monitoring

Telephone or e-mail support

“Off-line” support (uploads, downloads, programming, problem solving)

 

 

CONTRACTOR’S standard rates are $75 per hour, but under the terms of this agreement, the half-day service will be billed at $75 per hour, based on a minimum of four consecutive hours of service.

 

Furthermore, under the terms of this agreement, 24-hour support will be available on an as-needed basis and CLIENT will receive a priority response to all calls that are issued by authorized CLIENT personnel. 

 

Any service provided beyond the half-day minimum per week will be billed at the rate of $85 per hour for services rendered during normal business hours (Monday through Friday, 8:00 a.m. through 5:30 p.m.) and at the rate of $112.50 per hour for services rendered outside of the normal business hours.  All hourly rates will be prorated in 15-minute increments. 

 

All rates cited herein will apply to any and all services that CONTRACTOR renders on behalf of CLIENT, whether at the CLIENT’S facility or at a remote location, which may include but is not limited to telephone and/or on-line support. 

 

Furthermore, when and if applicable, fees for products (software, equipment, or materials) will be billed separately and at a rate that is agreed upon by both parties.

 

The term of this Agreement is 12 months, beginning on ____________. 

 

CLIENT will be billed on the 1^st day of the month for services rendered during the previous month.  The invoice will include a log of the services rendered during the billing interval. Invoices will be due upon receipt.

 

____________________________                ______________________

Jason Roberts                                                              Date

Principal

PC Paramedic

469-487-6263